Answer questions 1-3. Use full sentences and reference information from text in your answers.

Experience Communication Case Study MindTap The New Employee pply what you've learned in this chapter by analyzing the following case study, using the accompanying questions as a guide. These questions and a video of the case study are also available online with your MindTap Speech for Communication Mosaics. Your supervisor asks you to mentor a new employee, Toya, and help You: What would you say if someone suggested that there are ways you her learn the ropes of the job. After two weeks, you perceive that Toya can improve your work? is responsible and punctual, and she takes initiative on her own. At the same time, you note that she is careless about details: She doesn't Toya: What do you mean? Have I done something wrong? Nobody's said anything to me. Is someone saying something behind my back? proofread reports, so they contain errors in spelling and grammar, and she doesn't check back to make sure something she did worked. You've also noticed that Toya seems insecure and wants a lot of affirmation and praise. You want to give her honest feedback so she can improve her job performance, yet you are afraid she will react defensively if you bring up her carelessness. You ask Toya to meet with you to discuss her first two weeks on the job. The meeting begins: You: Well, you've been here for two weeks. How are you liking the job? Toya: I like it a lot, and I'm trying to do my best every day. Nobody has said anything, so I guess I'm doing okay. You: Well, I've noticed how responsible you are and how great you are about being a self-starter. Those are real strengths in this job. Cengage Learning Toya: Thanks. So I guess I'm doing okay, right? 1. What would you say next to Toya? How would you meet your ethical responsibilities as her mentor and also adapt to her need for reassurance? 2. What responsibilities do you have to Toya, to your supervisor, and to the company? How can you reflect thoughtfully about potential tensions between these responsibilities? 3. How would your communication differ if you acted according to a linear model of communication, as opposed to a transactional one