answer questions a-d

this is all one question together

7. [15 points] RV International is a dietary supplement manufacturer. They received customer complaints regarding lower service quality in the last couple of months. To find the source of these complaints, RV International collected fulfillment data for the last three months. The data is given below. February 3500 5800 Fulfillment Data Customer orders processed Units Ordered Units Shipped Correct Units Shipped Correct Customer Invoices Orders Ready by Deadline Total Labor Hours Paid January 3000 5000 4873 4678 2731 2900 250 5606 5500 3298 3290 March 4500 7000 6580 6475 4300 4250 325 260 Editing LOGM 4220: Supply Chain Management a. Calculate the following distribution KPIs: Unit fill rate, fulfillment accuracy, document accuracy, on-time dispatch, productivity. b. Compare the results to RV International's fulfillment goals and comment on the problem areas: Unit fill rate 95% Fulfillment accuracy 97% Document accuracy 95% On-time dispatch 95% Productivity 20 units per labor hour c. Based on the KPI calculations, what is the prefect order index? d. Is there sufficient evidence to the customer's claim of "lower service quality" in last two months? Why or why not? 7. [15 points] RV International is a dietary supplement manufacturer. They received customer complaints regarding lower service quality in the last couple of months. To find the source of these complaints, RV International collected fulfillment data for the last three months. The data is given below. February 3500 5800 Fulfillment Data Customer orders processed Units Ordered Units Shipped Correct Units Shipped Correct Customer Invoices Orders Ready by Deadline Total Labor Hours Paid January 3000 5000 4873 4678 2731 2900 250 5606 5500 3298 3290 March 4500 7000 6580 6475 4300 4250 325 260 Editing LOGM 4220: Supply Chain Management a. Calculate the following distribution KPIs: Unit fill rate, fulfillment accuracy, document accuracy, on-time dispatch, productivity. b. Compare the results to RV International's fulfillment goals and comment on the problem areas: Unit fill rate 95% Fulfillment accuracy 97% Document accuracy 95% On-time dispatch 95% Productivity 20 units per labor hour c. Based on the KPI calculations, what is the prefect order index? d. Is there sufficient evidence to the customer's claim of "lower service quality" in last two months? Why or why not