Question: Answer the KSA questions in a STAR format. 1 . Knowledge of national policies, programs, and procedures related to postal operations. 2 . Ability to

Answer the KSA questions in a STAR format.

1 .

Knowledge of national policies, programs, and procedures related to postal operations.

2 .

Ability to analyze data related to national programs, including identifying positive and negative trends.

3 .

Ability to communicate orally in order to exchange information with vendors, contractors, representatives of other government agencies, and major mailers.

4 .

Ability to communicate in writing in order to prepare correspondence and technical reports.

5 .

Ability to provide training and technical and procedural guidance to management and employees.

6 .

Ability to develop, implement, and monitor programs and make recommendations for new or revised operational programs and systems in order to improve service, reduce costs, enhance products and achieve operational goals.

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