Answer the questions in the ADLI format: A = QMS Approach D = How would you deploy or implement the approach L = How would you ensure the learning of the QMS element in the organization I = How does this element integrate with other QMS elements, describe the other elements and how they integrate or connect to each other. Customers - Customers Engagement: (1) HOW do you use VOICE-OF-THE-CUSTOMER and market data and information? (Describe your process ADLI here) Workforce - Workforce Environment: (2) HOW do you prepare your WORKFORCE for changing CAPABILITY and CAPACITY needs? (Describe your process ADLI here) (3) HOW do you support your WORKFORCE via services, benefits, and policies? (Describe your process ADLI here) Workforce - Workforce Engagement: (4) HOW do you determine the KEY drivers of WORKFORCE ENGAGEMENT? (Describe your process ADLI here) (5) HOW do you manage career development for your WORKFORCE and your future leaders? (Describe your process ADLI here