Answer these question:

a = 5 min/cust 1/a = 12 cust/hr CV-1 (given) p = 4.5 min/cust 1/p=13.33 cust/hr CV = 1.39 (given) Consider the following call center with one agent. The parameters of this call center is given in the above chart. "a" stands for the average inter-arrival time, and "p" stands for the mean service time of the agent in this call center. CVa and CVp are estimated from data and are provided to you. Utilization= 90 %. Waiting time in queue (Tq)= places of your answer if not integer.) Inventory in queue= of your answer if not integer.) A/ [min]. (Keep 2 decimal [cust]. (Keep 2 decimal places