Question: Question 2 (1 point) a = 5 min/cust 1/a = 12 cust/hr CV, =1 (given) p = 4.5 min/cust 1/p = 13.33 cust/hr CVp =

Question 2 (1 point) a = 5 min/cust 1/a = 12

Question 2 (1 point) a = 5 min/cust 1/a = 12 cust/hr CV, =1 (given) p = 4.5 min/cust 1/p = 13.33 cust/hr CVp = 1.39 (given) Consider the following call center with one agent. The parameters of this call center is given in the above chart. a stands for the average inter-arrival time, and p stands for the mean service time of the agent in this call center. CVa and CVp are estimated from data and are provided to you. Utilization = A %. [min]. (Keep 2 decimal Waiting time in queue (Tq) = places of your answer if not integer.) A [cust). (Keep 2 decimal places of Inventory in queue = your answer if not integer.) Total inventory = A [cust]. (Keep 2 decimal places of your answer if not integer.)

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