Answer will get 10 Marks for each question.

Case Study

Eicher Knowledge Management Practice

Eicher is among the leading global leading in information technology consulting, services, and business process outsourcing organizations. Pioneer of the flexible global delivery model for IT services that enable organizations to operate more efficiently and produce more value, Eicher focuses on delivering technology-led business solutions to its international customers across varied industries. The Eicher-KM practice has executed multiple assignments across verticals and geographies over the years. The gathered expertise has emerged as its multidimensional approach to knowledge management implementation known as SIGMARG. It describes the approach, methodology, and delivery model for successfully conceptualizing, designing, and executing a KM initiative in any organization.

Knowledge Maturity It is observed that technology alone cannot enable an enterprise to be a knowledge enabled enterprise. While technology plays an important role in knowledge management (KM) in an organization, it is equally or more important to look at people, processes and how technology is used to enable people and processes to create, use, reuse, share, protect and retire knowledge within the enterprise and also with all the stakeholders. Thus, the three identified pillars of KM are:

(i) People: People and culture

(ii) Process: Process, policy, and strategy.

(iii) Technology: Technology and infrastructure.

It is observed that the state of knowledge maturity can be achieved by systematically addressing the three pillars of KM and by continuously upgrading the KM maturity to reach a state where it gets embedded in the business processes. This is a path of continuous improvement and must be governed by a strong maturity framework, which has the ability to assess and benchmark the various aspects of people, process and technology in a holistic manner. The maturity model has been evolved by keeping in mind all these aspects of KM. This framework describes each state of maturity and addresses its objective. Further, it is able to relate the KM initiatives with the perceived business benefits of each state.

Question 01

Critically explain in detail how KM helps in optimizing the resource and processes to maximize the returns in all aspects like return on investment, return on customer, and return on people?

Question 02

Discuss a case study of your own choice which is most learner centric and knowledge enhancing in your viewpoint. Justify your choice?

Name of the Case :