Applicable VLOs for This Weeks Case Study

5. Apply the concepts of human resource management and organizational behaviour to establish and maintain effective working relationships.

This Weeks Detailed Case Study Information

Successful business maintains effective working relationships. Usually the human resource department sets policies to ensure the establishment and maintenance of effective working relationships. You remember going over these concepts while you were studying at Lambton College. Now comes the time to apply the concepts of human resource management and organizational behaviour to establish and maintain effective working relationships.

You are running the monthly employee meeting at your bank branch. During the meeting you notice that a lot of employees are dissatisfied, and frustrated. When you ask them what causes this frustration, some of them cite compensation. Therefore, you decide to carry out an anonymous survey to analyze the situation.

You carried out the survey and identified the issue; most of the employees are compensated through commissions, which varies greatly among different bank employees. Employees who sell mutual funds get much higher commission, than employees who sell GICs. In addition, employees who offer wealth management services get much higher commission when compared to all other employees. The key issue here, that all these employees work the same number of hours and have similar professional work experience.

You took into consideration your observations and decided to establish effective working relationships among the employees. In addition, you would like to make sure that these effective working relationships are maintained in the future.

In order to achieve these objectives, you will go through the following:

What is the Social Exchange according to organizational behavior?

What choices do employees have when they perceive inequity? Identify and explain at least two choices.

State and explain the process for establishing pay rates, which are deemed equitable.

Explain how you will apply these theories to the current situation, and how you will establish and maintain effective working relationships.

Deliverables, Format and Marking Scheme for This Weeks Case Study

Evaluation:

Correct explanation of the Social Exchange (1%)

Correct identification and explanation of at least two choices that employees have when they perceive inequity (1%)

Stating and explaining the process for establishing pay rates, which are deemed equitable (1%).

Correct application of the above-mentioned theories to establish and maintain effective working relationships (2%).

Note: assume any missing information..