Application Assignment $2$ is based on $$Article $-$ The New Elements of Digital Transformation$$ in compulsory reading in Theme $5$ of this course pack. Read this article and understand the framework $$The New Elements of Digital Capability$,$ described in it$.$ A snapshot of the framework given in the article is as shown below$-$

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Source: The New Elements of Digital Transformation, Didier Bonnet & George Westerman, HBR$,$ Winter $2021$ Issue

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In your own opinion, recommend initiatives in terms of innovative and sustainable solutions that can be taken up in the future for your own organization $/$ division $/$ department, that could bring in further improvements to business.

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You are asked to recommend by selecting any three out of the five sections listed below $$

$1.$ Customer experience $($Experience design, Customer intelligence, Emotional engagement$)$

$2.$ Operations $($Core process automation, Connected and dynamic operations, Data$-$driven decision$-$making$)$

$3.$ Employee experience $($Augmentation$,$ Future$-$readying, Flexforcing$)$

$4.$ Business model $($Digital enhancements, Information$-$based service extensions, Multisided platforms$)$

$5.$ Digital platform $($Core$,$ external facing, Data$)$

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The recommendation of initiatives for each section has to include the following details $$

$$ Envision how the recommended initiatives can bring improvements to the respective section. Try to highlight the relevant underlying elements within each section$\text{'}$s discussion $($for e$.$g$.,$ elements of customer experience $-$ experience design, customer intelligence, emotional engagement; and so on$),$ as seen in the framework.