Question: Applying Quality Function Deployment to a University Support Service (Chapter 7) Using the relative importance rating of the customer attributes and setting a scale of

Applying Quality Function Deployment to a University Support Service (Chapter 7)

Using the relative importance rating of the customer attributes and setting a scale of 1 = weak, 3 = medium, and 5 = strong for the relationship matrix, compute the weighted score for each of the technical requirements in figure 7.32. Do your scores support the conclusions of the study in terms of the key service components to deploy in the QFD process?

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