apter 2: Assignment Customers call a call center to make room reservations for a small chain of 42 motels located throughout the southwestern part of the United States. Business analytics is used to determine how and if the following performance metrics are related: time by quarter, average time on hold (seconds) before a customer reaches a company customer service representative, percent of time the customer inquiry is solved the first time (called first-pass quality) and customer satisfaction with the overall call center experience. The company has collected the following data: Average Hold Percent Solved First Time Overall Customer Satisfaction Time 87% 9796 81% 90% 77% 829 25 seconds 37 seconds 58 seconds 68 seconds 37 seconds 72 seconds 82 seconds 85% 8696 879 89% 76% 85% 80% 75% Calculate descriptive statistics for the data. Do not round intermediate calculations. Round your answers to four decimal places. Maximum Descriptive Statistics: Hold Time, % 1st Time, Customer Satisfaction% Standard Standard Variable Mean Error Deviation Minimum Median Hold Time % Ist Time Cust.Satisf.% 37 seconds 81% 58 seconds 77% 68 seconds 85% 37 seconds 89% 87% 72 seconds 76% 80% 82 seconds 85% 75% Calculate descriptive statistics for the data. Do not round intermediate calculations. Round your answers to four decimal places Descriptive Statistics: Hold Time, % 1st Time, Customer Satisfaction % Standard Standard Variable Mean Error Deviation Minimum Median Maximum Hold Time % 1st Time Cust. Satisf.% Calculate correlations for the data. Do not round intermediate calculations. Use a minus sign for negative values, if any. Round your answers to three decimal places. Correlations: Hold Time, % 1st Time, Customer Satisfaction% Hold Time % 1st Time % 1st Time Customer Satisfaction %