[ARENA] Customers' arrival at the ABC Bank is exponentially distributed with mean 8 minutes and there...

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[ARENA] Customers' arrival at the ABC Bank is exponentially distributed with mean 8 minutes and there are three tellers available on a typical day. The service time for a customer depends on the type of service (i.e., withdrawal/deposit, account opening) and it consists of two distributions. There is a 36% chance that the service time is normally distributed with a minimum a mean of 13 mins and a standard deviation of 4 mins, and a 65% chance that the time is distributed according to a triangular distribution with parameters of (18, 22, 28) mins. Further services will be required for 28% of all customers and it takes 9 minutes on average (exponentially distributed). These services will be provided by a customer service specialist as well. a. Simulate 1 day (8hrs a day) of ABC Bank's operations. b. How many customers leave the bank? c. What is the average number of customers waiting in line? What is the maximum? d. What is the average time spent by a customer in the bank? What is the maximum? e. What is the utilization of the tellers? [ARENA] Customers' arrival at the ABC Bank is exponentially distributed with mean 8 minutes and there are three tellers available on a typical day. The service time for a customer depends on the type of service (i.e., withdrawal/deposit, account opening) and it consists of two distributions. There is a 36% chance that the service time is normally distributed with a minimum a mean of 13 mins and a standard deviation of 4 mins, and a 65% chance that the time is distributed according to a triangular distribution with parameters of (18, 22, 28) mins. Further services will be required for 28% of all customers and it takes 9 minutes on average (exponentially distributed). These services will be provided by a customer service specialist as well. a. Simulate 1 day (8hrs a day) of ABC Bank's operations. b. How many customers leave the bank? c. What is the average number of customers waiting in line? What is the maximum? d. What is the average time spent by a customer in the bank? What is the maximum? e. What is the utilization of the tellers?

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a Simulate 1 day 8hrs a day of ABC Banks operations The... View the full answer