Arkhie Agcaoili, one of the field sales managers of an insurance company, was promoted to his...
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Arkhie Agcaoili, one of the field sales managers of an insurance company, was promoted to his first headquarters assignment as an assistant product manager for a group of products with which he was relatively unfamiliar. Shortly after he took on this new assignment, one of the company's vice presidents, roger rivera called for a meeting of product managers and other staff to plan marketing strategies. Arkhie's immediate superior, the product manager was unable to attend. The director of marketing, Matthew Conanan, then invited Arkhie to the meeting to orient him to his new job. Arnold a crusty veteran with a reputation for bluntness, began asking a series of probing questions that most of the product managers were able to answer in detail. Suddenly he turned to Arkhie and began to question him about his group of products. Somewhat confused, Arkhie confessed that he did not know the answers. Arnold got mad and told the other product managers that there is no excuse for sloppy staff work. After the meeting, Arnold talked to Matthew about the incident and asked whether he was too harsh on Arkhie. Matthew honestly answered yes and explained that Arkhie was just new to his job. After realizing what he had done, he immediately asked her secretary to call Arkhie and ask that the latter report to Arnold's office immediately. When Arkhie arrived, Arnold apologized for being too harsh on him. a. What do you think was the effect of Arnold's outburst on the other managers at the meeting? b. As a vice president, is it necessary for Arnold to apologize to Arkhie? Why? c. How would you respond to the kind of apology that Arkhie received? Arkhie Agcaoili, one of the field sales managers of an insurance company, was promoted to his first headquarters assignment as an assistant product manager for a group of products with which he was relatively unfamiliar. Shortly after he took on this new assignment, one of the company's vice presidents, roger rivera called for a meeting of product managers and other staff to plan marketing strategies. Arkhie's immediate superior, the product manager was unable to attend. The director of marketing, Matthew Conanan, then invited Arkhie to the meeting to orient him to his new job. Arnold a crusty veteran with a reputation for bluntness, began asking a series of probing questions that most of the product managers were able to answer in detail. Suddenly he turned to Arkhie and began to question him about his group of products. Somewhat confused, Arkhie confessed that he did not know the answers. Arnold got mad and told the other product managers that there is no excuse for sloppy staff work. After the meeting, Arnold talked to Matthew about the incident and asked whether he was too harsh on Arkhie. Matthew honestly answered yes and explained that Arkhie was just new to his job. After realizing what he had done, he immediately asked her secretary to call Arkhie and ask that the latter report to Arnold's office immediately. When Arkhie arrived, Arnold apologized for being too harsh on him. a. What do you think was the effect of Arnold's outburst on the other managers at the meeting? b. As a vice president, is it necessary for Arnold to apologize to Arkhie? Why? c. How would you respond to the kind of apology that Arkhie received?
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a Effect of Arnolds Outburst on Other Managers Arnolds outburst likely created a tense and uncomfort... View the full answer
Related Book For
Understanding Business Ethics
ISBN: 9781506303239
3rd Edition
Authors: Peter A. Stanwick, Sarah D. Stanwick
Posted Date:
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