As a compensation professional, what would you do?

Case 2: Ethics Dilemma: Incentive Pay Gone Wrong The U.S. Veteran Administration (VA) hospital in Phoenix awarded incentive payments to managers for increasing the efficiency of hospital operations. One measure was reduced time in the waiting room and this objective could be achieved by limiting the daily number of appointments. Not surprisingly, Veterans and their family members complained that the period between making an appointment and the appointment itself was growing. In many cases, veterans waited months before they could get in to see the doctor. In the interim. dozens died of their illnesses-with shorter wait times, several deaths could have been prevented. Public attention to the VA hospital situation prompted investigations to determine the reasons for lengthy wait times. Reviews of hospital records showed that wait times for an appointment were about two weeks, except the hospital created a waiting list to control the number of patients at any one time. Fewer appointments increased the likelihood that doctors would stay on schedule. Unfortunately, wait times grew from twe weeks to anywhere between 6 and 20 weeks