Question: As a conscientious manager, Sam knows he must keep up with changes in the environment. With a number of tools at his disposal for engaging

As a conscientious manager, Sam knows he must keep up with changes in the environment. With a number of tools at his disposal for engaging in this task, what Sam finds most helpful is or the process of comparing his department s practices and technologies with those of the similar department in competitor companies. This allows him to identify best-in-class performance and make adjustments to improve his own department. a, benchmarking b.competitive intelligence c. forecasting d. scenario planning e. environmental scanning

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