As a workplace activity or simulated workplace activity as directed by the assessor, you must investigate and document the interests and expectations of a pertinent stakeholder in relation to a workplace program in order for program decisions to be made. The program should be one that is relevant to your place of work and business industry. You must be given information on this program so you are fully briefed on what this is and can determine what you need to discuss with the pertinent stakeholder. You should first determine what you need to know and how you can investigate the interests and expectations of the stakeholder and make a note of these (e.g., requesting documentation to check facts, asking about their level of involvement and their connection to the program). You will need to speak face-to-face or by telephone with one pertinent stakeholder who is involved or associated with the program; you should: Speak with the stakeholder to enquire and investigate their interests and expectations relating to the program; this should include use of active listening and questioning skills Document the outcomes of your investigation according to workplace requirements. You should then consider the interests and expectations of the stakeholder; you should identify these and write down how these may apply to and impact the program. Write up your conclusions as part of your documenting of the outcomes