As commonly understood, 'Taylorism' implies

		workers should strictly follow rules
		workers are empowered to improve the system
		workers are allowed to stop a process when they see a problem
		workers are allowed to make changes in a process

With mass production came 'specialization', and work instructions became

		unnecessary
		more complex
		simpler
		digitalized

Before implementing total quality management, training is necessary. Among the following, which is the wrong approach?

		provide across-the-board training before introducing total quality
		use a cascade approach, starting with the steering committee members
		employ a just-in-time approach to training
		training may be done through a variety of approaches, such as seminar courses, with the help of consultants, or through self-teaching

True or False: total quality cannot be implemented in a firm in which the workers are unionized.

True

False

rue or False: Total quality approach is very effective for a cost leadership strategy, but not for a differentiation strategy.

True

False

Which of the following is true regarding a strategic plan?

		Strategic plans should have flexible guidelines to accommodate changes in circumstances
		Rewards and recognition incentives are not of concern when we implement strategic plans
		Once set, the strategic plans should be implemented without any change
		Only the senior management need to understand the strategic plan