'As is' business process model question

Scenario 2

Introduction

Raglan Pharmaceuticals plc is a wholesaler who supplies independent pharmacies located throughout the United Kingdom with drugs.

The company operates through a sales force, with each salesman being allocated a number of pharmacies, some of whom are existing clients. During the weekly visit the salesman takes orders for the goods that the pharmacy wishes to receive in the next delivery.

Fulfil Order Process

At the end of each day the salesman faxes the orders through to the sales administration team, who-check the orders for completeness (name, delivery address, etc). Any orders that are incomplete are returned to the salesman, who is responsible for returning the order to the client.

Complete orders are recorded, and the sales administration team then check to see if the client is an existing client

For existing clients, the sales administration team then send the order to the warehouse for the dispatch of the goods.

For new clients, the order is passed to the credit control clerk who checks the client's credit worthiness. If the credit status of a potential client is unsatisfactory the salesmen is notified and it is his responsibility to notify the potential client that they have been rejected. If the credit status of a potential client is satisfactory the credit control clerk passes the order to the sales ledger clerk who then prepares a client file. Once the client file is prepared the order is passed to the warehouse so that the goods can be dispatched.

Once the warehouse receives the order, a member of the warehouse team picks, or selects, the goods for dispatch. Once the goods are picked, they are checked-against the order by the warehouse supervisor. If the order is incomplete, the complete order is returned to the warehouse team member to re-pick the goods. The order is then rechecked by the warehouse supervisor. When the order is complete the warehouse dispatches the goods to the client.

Once the goods are dispatched the sales ledger clerk prepares and dispatches and invoice to the client.

Question

1. Develop a business process model for the Fulfil Order business process described in the scenario. The actors should be shown using swim lanes (BPMN)
3. Describe 4 areas where Raglan Pharmaceuticals COULD improve their Fulfil Order process and explain the impact of each improvement suggestion.