Question: As is process flow diagram and to be process flow diagram for the loan origination process? Basic flow with stakeholders role at each step S.

As is process flow diagram and to be process flow diagram for the loan origination process?

Basic flow with stakeholders role at each step

S. No

Stakeholder

Work items

Description

1

Branch Officer

Customer onboarding

Customer visits branch and ask for loan and fills application for required product, amount, tenure

2

Branch manager

Proposal maker

Credit Checks and application check

3

Credit recommender

Underwriting

See customer financial details and ability to pay loan based on credit score, salary and asset/liabilities.

4

Credit approver

Approval, Pricing

Approves loan, amount, interest rate

5

Loan processing officer

Sanction

Sanction loan and sanction letter, ask customer to sign document

6

Loan processing officer

Documentation

ask customer to sign document digitally and upload all required documents as per the required loan

7

Disbursement Officer

Disbursement

Final Loan disbursed to customers account or in form of cheque

Optional

Field Investigation, Valuation, Legal etc.

As per type of loan or requirement of bank

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