As the owner of Town & Country Landscaping, Flora Powell, you must address and adjust the...
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As the owner of Town & Country Landscaping, Flora Powell, you must address and "adjust" the following complaint and demand: Paul and Judy Alexander have requested that you rebuild the landscaping surrounding their new house in Canmore, Alberta. They discovered via their inquiry that your business landscaped their property about a year ago for the previous owner, Mrs. Hunter. Town & Country did, in fact, build a sod lawn and numerous shrubs, trees, and flowers on that property. Mrs. Hunter sold the property and relocated to Calgary six months after you finished it, and it looked lovely. The new owners moved in four months later. The recently constructed landscaping withered after four months of neglect and a record-breaking hot, dry summer. You guarantee all of your work and would generally replace any plants that died. However, under these conditions, you do not feel right in issuing a refund because your guarantee presupposes appropriate upkeep on the property owner's side. Furthermore, your warranty applies only to the person who contracted with you, not to subsequent owners. You want to keep the new owners' goodwill because this is an upscale neighbourhood and you intend to recruit more business here. However, you cannot afford to replace the materials used in this project. (Another useful fact: you believe the lawn may be revitalized with deep watering and fertilizer.) Refusing their claim, please respond to the letter to Mr. and Mrs. Paul and Judy Alexander, 3318 Clearview Drive, Canmore, AB T2N 3E4. You would be delighted to view the property and make recommendations to the Alexanders. In actuality, you have to question whether the Alexanders don't have a case against the previous owner or the escrow agency for neglecting to maintain the home. Clearly, you believe their claim is not against you. Use strategies like (concern and empathy, thank you, trumpeting, tracking means what happen, the reason for the complaint, action or solution to the complaint etc.) As the owner of Town & Country Landscaping, Flora Powell, you must address and "adjust" the following complaint and demand: Paul and Judy Alexander have requested that you rebuild the landscaping surrounding their new house in Canmore, Alberta. They discovered via their inquiry that your business landscaped their property about a year ago for the previous owner, Mrs. Hunter. Town & Country did, in fact, build a sod lawn and numerous shrubs, trees, and flowers on that property. Mrs. Hunter sold the property and relocated to Calgary six months after you finished it, and it looked lovely. The new owners moved in four months later. The recently constructed landscaping withered after four months of neglect and a record-breaking hot, dry summer. You guarantee all of your work and would generally replace any plants that died. However, under these conditions, you do not feel right in issuing a refund because your guarantee presupposes appropriate upkeep on the property owner's side. Furthermore, your warranty applies only to the person who contracted with you, not to subsequent owners. You want to keep the new owners' goodwill because this is an upscale neighbourhood and you intend to recruit more business here. However, you cannot afford to replace the materials used in this project. (Another useful fact: you believe the lawn may be revitalized with deep watering and fertilizer.) Refusing their claim, please respond to the letter to Mr. and Mrs. Paul and Judy Alexander, 3318 Clearview Drive, Canmore, AB T2N 3E4. You would be delighted to view the property and make recommendations to the Alexanders. In actuality, you have to question whether the Alexanders don't have a case against the previous owner or the escrow agency for neglecting to maintain the home. Clearly, you believe their claim is not against you. Use strategies like (concern and empathy, thank you, trumpeting, tracking means what happen, the reason for the complaint, action or solution to the complaint etc.)
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Your Name Your Title Town Country Landscaping Your Address City Province Postal Code Date Mr and Mrs Paul and Judy Alexander 3318 Clearview Drive Canm... View the full answer
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