As we consider capacity planning, we understand that there is an inverse relationship between the cost of delivering the service and the wait time associated with the service. This relationship causes us to consider several different strategies to manage capacity. Discuss the effects on customers if we fail to thoughtfully plan for short-range capacity? Provide an example of where we might see this in the service industry. When considering long-range capacity planning, why might a service provider build excess capacity ahead of demand? Discuss and defend your answer and provide an example of where you might see this in the service industry