Question: Assess how do CRM activities ( acquiring , increasing value, and retaining customers ) optimize customer lifetime value in modern businesses, and how do digitalization

Assess how do CRM activities (acquiring, increasing value, and retaining customers) optimize customer lifetime value in modern businesses, and how do digitalization and analytical CRM techniques enhance these processes? Evaluate the challenges and benefits of implementing CRM strategies in organizations with long-term customer relationships, such as banks, insurance companies, and telecoms.

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