Assessment 1 - Knowledge Questions Information for students: Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

• comply with the due date for assessment which your assessor will provide
• adhere with Abbey Colleges submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

Provide your response to each question in the box below. 1.1 Answer the following questions: Define project issue management in your own words and describe how effective issue management can positively affect a projects success. 1.2 Answer the following questions: What is the difference between an issue and a risk in project management? 1.3 Answer the following questions: Describe seven steps that can help track and manage project issues. 1.4 Answer the following questions: Describe project issue escalation in your own words and give at least two examples of when it is used. 1.5 Answer the following questions: Describe at least four elements that should be included in a projects escalation plan. 1.6 Answer the following questions: Describe at least four components of effective authority delegation 1.7 Answer the following questions: Explain three methods of solving conflicts within project teams. 1.8 Answer the following questions: Explain three methods of moderating conflicts within project teams.