ASSESSMENT 3 - PROJECT - STUDENT INFORMATION

Each student will be required to undertake THREE (3) Assessment tasks in order to successfully complete this project. This Project will require you to demonstrate evidence of your ability to:

• plan for and manage the use of networks to support identifiable outcomes for the team and the organisation

• explain how systems, policies and procedures can support the development of effective work relationships, focusing on interpersonal styles, cultural and social sensitivity and networking

• explain the relevance of legislation for managing effective workplace relationships

• interact with others through adapting your personal communication style to build trust and positive working relationships, and to support others adjustments in

  practice and culture

• get the work done through:

  o taking personal responsibility for planning networking activities for yourself and others, considering capabilities, efficiencies and effectiveness

  o developing plans for networking activities with strategic importance ASSESSMENT TASK ONE

  As a manager new to the Melbourne area, you feel that you need to develop contacts with people internal to the organisation, such as managers, and external people, such as suppliers, business networks and mentors.

Your sales team is relatively new and inexperienced. You feel that they would benefit from undertaking networking opportunities. Mike and Simone need to build relationships with customers, suppliers and fellow salespeople to achieve personal development and organisational goals.

Mike: Has issues with internal and external suppliers who consistently miss delivery dates and wont cooperate in keeping costs down for customers. Consequently, he has issues with his own customers; he feels suppliers dont understand his needs as a client. Mike finds conflict really hard and avoids getting angry, hoping the problem will resolve itself. Mike feels he would benefit from hearing how others negotiate terms with suppliers.

Simone: Has issues with customers who obviously dont understand a good deal when they see it. Shes also tired of chasing clients for settling accounts on credit. Simone would like to know how others deal with clients to pay on time.

How would you lead Mike and Simone to realise their professional goals and related organisational goals over the next three months?