Assessment In Progress 1)Sally, an Assistant Store Manager, teaches her colleagues how to approach highly stressed customers and colleagues in a careful and caring manner. Which component of the violence cycle is Sally helping colleagues address? Triggering Event Processing a Response Emotional Build-Up Emotional Reaction 2)Sam, a Pharmacy Technician, is very stressed by his pending divorce. One night, a colleague teases him that he will soon be single. This joke really sets Sam off and he feels personally attacked. Which of the following terms BEST describes this encounter? Anti-Social Behavior A stressor Violence A triggering event 3)The cycle of violence occurs in the following order: Emotional build up, Triggering event, Processing a response, Emotional reaction, Course of action. Emotional Reaction, Course of action. Triggering event, Emotional build up, Processing a response Processing a response, Emotional Reaction, Triggering event, Emotional build up, Processing a response, Emotional Reaction Triggering event, Emotional build up, Processing a response, Emotional reaction, Course of action. 4) You overhear Bob, a Photo Technician, telling Lisa, a fellow Photo Technician, that he is angry because of how she treated his brother in school. Lisa begins to get agitated as she argues back with Bob. Which of the following terms BEST describes their interaction? Anti-Social Behavior Stress Conflict Disagreement 5)While at work, Rachel, a Beauty Advisor, is approached and verbally attacked by Annie her ex-roommate. Rachel tells Annie to leave her alone or else she will break Annie's car windows. Which type of defense mechanism is Rachel using? Challenge Violence Strike out Passive Aggressive