ASSIGNMENT 1 [50 x 2) = 100 MARKS] QUESTION 1: NEGATIVE ADJUSTMENT LETTER [50 marks] Read the following complaint letter and write a negative adjustment letter in response to it. Your adjustment letter should be in the fully blocked format and should contain 200 to 250 words. (25X2)=50 P O Box 27619 WINDHOEK 14 February 2022 Customer Service Cool Sports P O Box 35913 WINDHOEK Dear Sir or Madam COMPLAINT ABOUT USED AND TORN SOCCER SPORTS SHOES (ORDER NO AF26168156) I have recently ordered a new pair of sports shoes (item #6542951) from your website on the 21st of January 2022. I received the order on the 26th January 2022. Unfortunately, when I opened it I saw that the shoes were used. The shoes were dirty and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.To resolve the problem, I would like a refund for the amount charged for my shoes and the postage fee. I have already purchased a new pair of shoes at my local sporting goods store so there is no need to replace the defective shoes. Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (061) 250712. Yours faithfully Signature (Mr) Jim Dandy