Assignment 2 - Rsum and Cover Letter Name : SID: I. Read Emma's rsum, notice how she adapts it to mirror the keywords and phrases from the job posting, then answer the questions below: (2 points) The scenario You are about to graduate but can't find job openings in the field you'd like to enter. However, you have found an opening that is in a related field, and it would give you the chance to get some valuable work experience. The opportunity The job opening is for a seller support associate with Amazon, the online retail giant. Employees in this position work with merchants that sell products through the Amazon e-commerce system to make sure merchants are successful. In essence, it is a customer service job, but directed at these merchants, not the consumers who buy on Amazon. The communication challenge This isn't the job you ultimately want, but it is a great opportunity with a well-known company. You note that the position does not require a college degree, so in that sense you might be a bit overqualified. However, you also see a strong overlap between your education and the responsabilities and required skills of the job, so be sure to highlight those. Keywords and key phrases You study the job posting and highlight the following elements: 1. Be able to predict and respond to merchant needs; good business sense with the ability to appreciate the needs of a wide variety of companies. 2. Strong written and oral communication skills. 3. High degree of professionalism. 4. Self-starter with good time management skills. 5. Logically analyze problems and devise solutions. 6. Comfortable with computer-based tools, including Microsoft Excel. 7. Desire to expand business and technical skills. 8. Customer service experience. 9. Collaborate with fellow team members to resolve difficult situations. 10. Record of high performance regarding quality of work and personal productivity. Emma Gomes (847) 555-2153 emma.gomes@mailsystem.net Address 860 North 8th Street, Terre Haute, IN 47809 Summary of Qualifications Front-line customer service experience with consumers and business owners Strong business sense based on work experience and academic preparation Intermediate skills with a variety of software tools, including Microsoft Excel and Google Analytics Record of quality work in both business and academic settings Education B.S. in Marketing (marketing Management Track), Indiana State University, Terre Haute, IN, expected graduation May 2014 Program Coursework 45 credits of core business courses, including Business Information Tools, Business Statistics, Principles of Accounting, and Business Finance 27 credits of marketing and marketing management courses, including Marketing Fundamentals, Buyer Behavior, Marketing Research, Retail Strategies and seminars in e- commerce and social media Special projects "Handcrafting a Global Marketplace: The Etsy Phenomenon in-depth analysis of how the Special projects "Handcrafting a Global Marketplace: The Etsy Phenomenon in-depth analysis of how the Etsy e-commerce platform helps craftspeople and artisans become more successful merchants "Hybrid Communication Platforms for small Business team service project for five small businesses in Terre Haute, recommending best practices for combining traditional and social-media methods of customer engagement and providing a customized measurement spreadsheet for each company Work and Volunteer Experience Independent math tutor, 2009-present, assist students with a variety of math courses at the elementary, junior high, and high school level; all clients have achieved combined test and homework score improvements of at least one full letter grade, with an average improvement of 38 percent. Customer care agent, Owings Ford, Barrington, IL (summers, 2011-2013). Assisted the service and sales managers of this locally owned car dealership with a variety of customer-service tasks; scheduled service appointments; designed and implemented improvements to service center waiting room to increase guest comfort; convinced dealership owners to begin using Twitter and Facebook to interact with current and potential customers. Professional Engagement Collegiate member, American Marketing Association; helped establish the AMA Collegiate at Indiana State Participated in AMA International Collegiate Case Competition, 2011-2012 Awards Dean's List: 2012, 2013 Forward Youth award, Barrington Chamber of Commerce, 2010 . service and Customer care agent, Owings Ford, Barrington, IL (summers, 201 013). Assiste sales managers of this locally owned car dealership with a variety of customer-service tasks; scheduled service appointments; designed and implemented improvements to service center waiting room to increase guest comfort; convinced dealership owners to begin using Twitter and Facebook to interact with current and potential customers. Professional Engagement Collegiate member, American Marketing Association; helped establish the AMA Collegiate at Indiana State Participated in AMA International Collegiate Case Competition, 2011-2012 Awards Dean's List: 2012, 2013 Forward Youth award, Barrington Chamber of Commerce, 2010 1.5Does Emma suggest strong awareness of the needs of various businesses? 2. Can Emma demonstrate communication skills? 3. How does Emma show her teamwork skills? 4. In which part of her rsum does Emma demonstrate her ability to deal with problems