ASSIGNMENT 3 Relationship Building PRACTICE LESSON STEP 1: Establishing Rapport Think of a typical customer you...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
ASSIGNMENT 3 Relationship Building PRACTICE LESSON STEP 1: Establishing Rapport Think of a typical customer you have. Write down how you can establish a rapport. STEP 2: Interacting Positively with Customers What are some ways in which you can interact positively with your typical customer? STEP 3: Identifying Customers' Needs What questions can you ask to uncover your customers' needs? STEP 4: Making the Customer Feel Valued What are some things you can do to make your customers feel valued? ASSIGNMENT 3 STEP 5: Maintaining Ongoing Relationships What are some things you can do to make your repeat customers feel special? STEP 6: Different Strokes: Handling Different Types of Customers How will you handle customers who are: Pushy and obnoxious Timid or indecisive Overly friendly and flirty Culturally different ASSIGNMENT 3 Disabled ASSIGNMENT 3 Relationship Building PRACTICE LESSON STEP 1: Establishing Rapport Think of a typical customer you have. Write down how you can establish a rapport. STEP 2: Interacting Positively with Customers What are some ways in which you can interact positively with your typical customer? STEP 3: Identifying Customers' Needs What questions can you ask to uncover your customers' needs? STEP 4: Making the Customer Feel Valued What are some things you can do to make your customers feel valued? ASSIGNMENT 3 STEP 5: Maintaining Ongoing Relationships What are some things you can do to make your repeat customers feel special? STEP 6: Different Strokes: Handling Different Types of Customers How will you handle customers who are: Pushy and obnoxious Timid or indecisive Overly friendly and flirty Culturally different ASSIGNMENT 3 Disabled
Expert Answer:
Answer rating: 100% (QA)
STEP 1 Establishing Rapport To establish rapport with a typical customer start by greeting them warmly and using friendly body language Find common gr... View the full answer
Related Book For
Smith and Roberson Business Law
ISBN: 978-0538473637
15th Edition
Authors: Richard A. Mann, Barry S. Roberts
Posted Date:
Students also viewed these marketing questions
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
Pls Show the answers and explanation 5. AJD Company had a production run of 8,000 pairs of jeans during the last week of June, with the following unit costs: Final inspection revealed that 600 pairs,...
-
Develop a list of 10 interview questions you will ask a person who has conducted business globally. Use your readings and research throughout the course to develop comprehensive questions dealing...
-
Gloria Chavez and Ronald Flynn are the candidates for mayor in a large city. We want to estimate the proportion p of all registered voters in the city who plan to vote for Chavez with 95% confidence...
-
What are some indicators that a digital device has been infected?
-
On December 31, 2014, Hattie McDaniel Company had $1,200,000 of short-term debt in the form of notes payable due February 2, 2015. On January 21, 2015, the company issued 25,000 shares of its common...
-
2. An engineer is planning for a 15-year retirement. In order to supplement his pension and offset the anticipated effects of inflation, he intends to withdraw $6000 at the end of the first year, and...
-
Perfect Parties, Inc. has several divisions, one of which provides birthday parties at their facility, and has provided the actual and planning budget results for the month of June. The Controller...
-
Fill in the blanks ? Experiment 2 PHY107L Data Set Table A First Bounce height (m) Trail Trail Trail Trail Mean Ratio of Drop Height, Hi (m) heights, H1/H2 Trail bounce height, H2 (m) 1 2 4 Tennis...
-
The Seattle Sounders are the most financially successful team in MLS. They attracted over 42,000 fans per game in both 2015 and 2016 to the stadium they share with the Seattle Seahawks of the NFL....
-
Samuel Penurio was president of a community bank in a small town. He was well thought of in the community, but he was known to drink to excess occasionally. One June evening his bank hosted a...
-
In response to the prosecutors questions, a lay witness who is a high school graduate testifies as follows: I measured the defendants skid marks, and I believe he was driving at a speed of at least...
-
An elderly widow whose income was derived primarily from Social Security and a small pension owned $100,000 in government bonds that she inherited from her late husband. Other than her home and a...
-
A defendant is tried before a jury on a DWI charge. At the conclusion of the trial the judge instructs the jury: If you find from the evidence that the defendant had a blood-alcohol content of .10,...
-
Starlink plc (Starlink) is a service company. Its services are provided from two service departments ( Service 1 and Service 2) which are supported by two other departments (Canteen and...
-
Question 2 For an n x n matrix A = form) via (aij)
-
Define the following types of trusts: (a) express, (b) testamentary, (c) inter vivos, (d) charitable, (e) spendthrift, (f ) totten, (g) implied, (h) constructive, and (i) resulting.
-
Omega, Inc., a publicly held corporation, has assets of $100 million and annual earnings in the range of $13 to $15 million. Omega owns three aluminum plants, which are profitable, and one plastics...
-
Intercontinental Widgets, Inc., had applied for a patent for a new state-of-the-art widget, which, if patented, would significantly increase the value of Inter-continentals shares. On September 1,...
-
A change in chromosome structure that does not involve a change in the total amount of genetic material is a. a deletion. b. a duplication. c. an inversion. d. none of the above.
-
The term endopolyploidy refers to the phenomenon of having a. too many chromosomes. b. extra chromosomes inside the cell nucleus. c. extra sets of chromosomes in certain cells of the body. d. extra...
-
During transduction involving a P1 phage, a. any small fragment of the bacterial chromosome may be transferred to another bacterium by a new phage. b. only a specific fragment of DNA may be...
Study smarter with the SolutionInn App