ASSIGNMENT 3 Relationship Building PRACTICE LESSON STEP 1: Establishing Rapport Think of a typical customer you have. Write down how you can establish a rapport. STEP 2: Interacting Positively with Customers What are some ways in which you can interact positively with your typical customer? STEP 3: Identifying Customers' Needs What questions can you ask to uncover your customers' needs? STEP 4: Making the Customer Feel Valued What are some things you can do to make your customers feel valued? ASSIGNMENT 3 STEP 5: Maintaining Ongoing Relationships What are some things you can do to make your repeat customers feel special? STEP 6: Different Strokes: Handling Different Types of Customers How will you handle customers who are: Pushy and obnoxious Timid or indecisive Overly friendly and flirty Culturally different ASSIGNMENT 3 Disabled