Assignment Claim Handling

The motor claim handling process starts when a customer submits a claim documentation with the relevant documentation. The notification department at the car insurer checks if the documents are complete or not. If complete the claim is registered. If not-complete the claim is rejected.

Next, the handling department picks up the registered claim and checks the insurance if its covers or not covered. If not covered the claim is rejected. If covered, the registered claim is assessed. If the assessment is approved, the handling department authorize the repairs at the garage and the payment is scheduled (in this order). Otherwise, the claim is rejected. In any case (whether the outcome is positive or negative), a letter is sent to the customer with all information regarding their claim, and the process is considered to be complete.

Hint:

Use black boxes for Customer and Garage.

The Registered Claim Document is used as input for all tasks in the handling department