"The process starts when a customer submits a claim by sending in relevant documentation via

email. A customer representative at the car insurer checks the documents for completeness and

registers the claim if documentation is completed; otherwise, the claim is returned.

The handling department then receives the claim and checks the validity of the insurance. If the

insurance is valid$/$active$,$ a repair assessment is performed and then the repair is arranged with

an outsourced garage $($this is a sub$-$process$)$ and payment is scheduled. If the insurance is not

valid$/$expired$,$ the handling department rejects the claim. The customer is notified about either

outcome $($rejection or claim acceptance$)$ via email and the process is complete$.$