Assignmentinstructions:

Consider the following process forthe order fulfillment process

This process starts whenever a purchase order has been received from a customer. The first activity that is carried out is confirming the order,if the product is in stock,otherwise the processcompletes by rejecting the order.Further, if the order is confirmed, the shipment address is received and the requested product is shippedwhilethe invoice is emitted and the payment is received. Afterwards, the order is archived and the process completes.

The order fulfillmentprocess is modeled as the indicating the following diagram

Answer the following questions:

knowing that :

• Only 10 % of the cases the order is rejected
• Only 20 % of the cases the order is not confirmed

1. Perform the flow analysis ofcycle time knowing that each activity in the process takes 1 day on average.

2. Perform the flow analysis ofprocessing time knowing that each activity in the processis processed in3 hours on average.

Product not in ock order Order rejected Chock stock Get Purchase availability shipment Ship order address product received product Retrieve product Confirm from order + Archive warehouse order O Order fulfilled Emit Receive invoice payment