Question: At a restaurant, the owner asks a server to turn on the television so that she can watch a football match. A group at a

At a restaurant, the owner asks a server to turn on the television so that she can watch a football match. A group at a nearby table then asks the server to lower the volume so they can hold a conversation. Then, yet another group of patrons asks the server to change the channel. The server has to deal with both _______ conflicts.

a. escalating and organization/client

b. heterogeneous and person/role

c. organization/client and person/role

d. interclient and organization/client

e. person/role and interclient

Blogs are explained by which one of the following?

a.

An online space which are used by individuals to complain about bad experiences.

b.

Oral diaries of individuals.

c.

An online space created by an individual to share their thoughts, views and experiences.

d.

Video diaries of individuals.

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