Question: At an optometric office, there are three steps in the process (eye examination, glasses fitting and checkout). The eye examination station has a capacity of

At an optometric office, there are three steps in

At an optometric office, there are three steps in the process (eye examination, glasses fitting and checkout). The eye examination station has a capacity of 2 patients per hour. The glasses fitting station has a capacity of 9 patients per hour and the checkout station has a capacity of 8 patients per hour. The full-service process consists of all three steps and has a demand of 7 patients per hour while the glasses-only consists of only the glasses fitting and checkout steps and has a demand of 11 patients per hour. Instruction: Round to the nearest integer percentage. What is the implied utilization of the bottleneck resource? %

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