Question: At an optometric office, there are three steps in the process (eye examination, glasses fitting and checkout). The eye examination station has a capacity of

At an optometric office, there are three steps in the process (eye examination, glasses fitting and checkout). The eye examination station has a capacity of 3 patients per hour. The glasses fitting station has a capacity of 6 patients per hour and the checkout station has a capacity of 10 patients per hour. The full-service process consists of all three steps and has a demand of 4 patients per hour while the glasses-only consists of only the glasses fitting and checkout steps and has a demand of 8 patients per hour.

Instruction: Round to the nearest integer percentage.

What is the implied utilization of the bottleneck resource?

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