At what point in the consulting project does the consultant have maximum leverage?

a. Contracting b. Discovery and Inquiry c. Feedback and the Decision to Act d. Engagement and Implementation

36. If your report accuses a manager of being ineffectual, you are being: a. Assertive b. Non-assertive c. Passive-aggressive d. Aggressive

37. You can either support a client or confront them if you feel they are in need of change. The two are mutually exclusive.

a. Yes they are mutually exclusive b. No they are not mutually exclusive c. They are mutually exclusive only if you know the manager personally d. They are mutually exclusive only in government consulting projects

38. In presenting results during a consulting engagement in preparation for action, this activity below accounts for the largest portion of time:

a. Explaining how you collected and analyzed the data b. Explaining how you reached your conclusions and what they are c. Describing your credentials and experience with similar projects at similar clients d. Discussing the decision to proceed with your recommendations

39. Which of the following statements about setting standards as a trigger for change, is generally speaking, true?

a. Once management sets high standards for employees, they have set the stage for success b. Setting standards always increases accountability, which leads to success c. Setting clear standards is all that is needed to eliminate employee resistance d. Standards often result simply in more bureaucracy and caution

40. The skill areas of Project Management, Computer Science and Data Communications are associated with which area of consulting?

a. Strategic Marketing consulting b. Human Resource Management consulting c. Information Systems consulting d. General Management consulting

41. The core management skill of the twenty-first century is:

a. Conflict management b. Efficiency c. Flattery d. Satisfying everyone e. Crafting persuasive messages