Attached Files: Chapter 3 case study.docx A (18.863 KB) Dear Students, you are required to read the case study and give us your point of view about the different values of the organization. The case will be discussed more during the class on Sunday. Week 4 HW Dear students, you are required to submit a short report here about the case study Good luck Chapter 3: Core Values and Ethics of Organization Development Case Summary: Analyzing Opportunities for Organization Development Work at Northern County Legal Services A nonprofit organization, Northern County Legal Services, provides legal assistance to those who cannot afford legal representation. Because it is funded by grants and other temporary funding mechanisms, there is only one full-time employee and a set of students and other unpaid workers who volunteer their time. Clients are eager to receive assistance in challenging circumstances and often express this frustration directly to the volunteers. Extensive paperwork is often the rule as funding organizations and internal office communication processes require documentation of client contacts and case status. Like many other social service environments, it is stressful and often thankless work and turnover can be quite high. Such an environment often requires that social support networks develop among organizational members so that they can support one another through challenging circumstances to avoid burnout and poor performance. Julie, the manager of the center, holds a staff meeting to address some of the most common problems in the office. It appears that there are inconsistencies in the office process, which seems to confuse many of the staff members and contribute to a feeling of chaos in an already stressful environment. Moreover, Julie can at times have a dogmatic style that pushes information instead of involving staff members in learning how to find the answers or solve problems on their own. Opportunities for organization development work with the staff are numerous. Some examples might include the following: process design to improve work processes and the team's understanding of them; teambuilding to encourage social support: management consulting with Julie to allow her to see how her own style may be less effective on the staff than she may want; team diagnostic work to determine areas for improvement on the team; job design/"career path" work to develop rotation programs and learning programs so that organizational members can learn and grow in ways that benefit them