Question: ___________________ attempts to quantify performance in metrics and goals. For example, instead of rating employees on customer service, a goal of x% of customer satisfaction

___________________ attempts to quantify performance in metrics and goals. For example, instead of rating employees on customer service, a goal of x% of customer satisfaction may be set. Whether or not the employee meets the objective is stressed, not necessarily a ranking.

		Behaviorally Anchored Scale
		Graphic Rating Scale
		Behavioral Observation Scale
		Performance Metrics and Management by Objectives (MBO)

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