Question: Avery needs to defuse a rather tense situation in which a staff member is clearly angry. Which of the following should Avery avoid when calming
Avery needs to defuse a rather tense situation in which a staff member is clearly angry. Which of the following should Avery avoid when calming the angry employee? Group of answer choices Hold all conversations in private. Recognize the employee's legitimate concerns or feelings. Keep the discussion as subjective as possible. Listen to the employee with an open mind and nonjudgmental behavior
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