Question: Avery needs to defuse a rather tense situation in which a staff member is clearly angry. Which of the following should Avery avoid when calming

Avery needs to defuse a rather tense situation in which a staff member is clearly angry. Which of the following should Avery avoid when calming the angry employee? Question 5Answer a. Keep the discussion as subjective as possible. b. Listen to the employee with an open mind and nonjudgmental behavior. c. Hold all conversations in private. d. Recognize the employee's legitimate concerns or feelings

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