Avery needs to defuse a rather tense situation in which a staff member is clearly angry Which of the following should Avery avoid when calming the angry employee a Keep the discussion as subjective as possible b Listen to the employee with an open mind and nonjudgmental behavior c Recognize the employee s legitimate concerns or feelings d Hold all conversations in private

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Question: Avery needs to defuse a rather tense situation in which a staff member is clearly angry. Which of the following should Avery avoid when calming

Avery needs to defuse a rather tense situation in which a staff member is clearly angry. Which of the following should Avery avoid when calming the angry employee?

.

Keep the discussion as subjective as possible.

.

Listen to the employee with an open mind and nonjudgmental behavior.

.

Recognize the employee

s legitimate concerns or feelings.

.

Hold all conversations in private.

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