Avoiding conflict involves ____________________ levels of assertiveness and cooperativeness.

		high
		low
		moderate

Which of the following generally enhances creativity in groups?

		Encouraging groupthink
		Ignoring conflict
		Judging and criticizing ideas immediately
		Recognizing and celebrating diversity

It is possible for leaders to focus on both task-related goals and relationship-related goals.

True

False

There is a one size fits all model to problem-solving that will work for all groups.

True

False

It is important to structure meetings in a way that allows for interaction between group members.

True

False

Which of the following tends to foster a supportive group climate?

		spontaneity
		evaluation
		manipulation
		neutrality

Which of the following is a barrier to problem-solving?

		problem is poorly defined
		being tired, hungry, or in a bad mood
		inadequate resources
		all of the above

According to Maslow's hierarchy, humans must first strive to meet their ________________ needs.

		physiological
		esteem
		self-actualization
		belongingness

The two dimensions that underlie responses to conflict are _____________________.

		assertiveness and cooperativeness
		competing and avoiding
		collaborating and compromising
		accommodating and avoiding

Our behavior tends to vary depending on which group we are with.

True

False

Active listening includes _____________________.

		Paraphrasing
		Interrupting
		Yes-butting
		All of the above

A/an _____________ group forms around common interests or physical proximity.

		involuntary
		voluntary
		informal
		formal

Generally, maintenance rules within groups are assigned.

True

False

Conflict can be a good thing.

True

False

Social loafers may not be aware they are loafing or failing to work as hard as they can.

True

False

Overall, groups perform ________________ well when group members lose their unique identity and when people start to blend together.

		more
		Less

The prescriptive approach to problem-solving tells groups what they should and should not do when solving problems.

True

False

Self-censorship leads group members to ___________________.

		express problems and weaknesses with the group's ideas
		perceive themselves as inferior to the members of other groups
		fail to express dissenting opinions or doubts
		respect members of other groups and hold them in high regard