Question: b) (2 pts) Changes are made to the service process in (a), which results in the diagram shown below. Assume that each customer has a

b) (2 pts) Changes are made to the service

b) (2 pts) Changes are made to the service process in (a), which results in the diagram shown below. Assume that each customer has a CAT scan that needs to be analyzed (step D) while the customer goes through steps B & C. The customer and his/her CAT scan are then reunited before going through step E. Again, process steps that are identified by the same letter are part of the same operation and each step shown has one FTE. Capacity for each process step is indicated on the diagram. For instance, operation A has two FTES (who work in parallel) who can each process 10 customers per hour. D E 12 custs/hr Customer's 60 custs/hr CAT scan C= 10 custs/hr Customer 60 custs/hr C= 10 custs/hr 15 custs/hr 20 custs/hr What is: the bottleneck? i. ii. the process capacity? The process cycle time? the rush order lead time? iii. iv

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