b) How much time will it take to process 250 IT support requests? (Assume that the process starts with an empty production line.) Answer: Explanation: c) What is the utilization of worker 2 ? (You can assume that the process operates at capacity and you do not have to consider any empty system effects). Answer: Explanation: QUESTION-2 |15 points : Quick Fix Tech Support offers fast and efficient IT suppor to businesses and individua Customers can contact Quick Fix Tech Suppon via phone or email to request assistance with the technical issues. Quick Fix Teeh Support's business process ineludes six activities which must conducted in the sequence described below: Activity 1: lssue Assessment ( 6 minutes) The customer's issue is assessed to determine the root eause and severity of the problem. Activity 2: Problem Resolution (7 minutes) Quick Fix Teeh Suppori's technical team works to resolve the issue and implement any necessary fixes or updates. Activity 3: Quality Assurance ( 2 minutes) The team conducts a quality assuranee check to ensure that the issue has been fully resolved and that there are no other underlying problems. Activity 4: Client Approval ( 6 minutes) The customer is contacted to approve the resolution and to confirm that they are satisfied with the work done. Activity 5: Follow-up (4 minutes) Quick Fix Tech Support follows up with the customer to ensure that the issue has been fully resolved. Quick Fix Tech Support schedules any necessary maintenance or future updates. Through this efficient process, Quick Fix Tech Suppont is able to provide high-quality technical support to its customers, helping them to quickly and effectively address their II issues. Four workers conduct the whole process in a worker paced line. The assignment of tasks 10 workers is the following: Worker I does Activity 1. Worker 2 does Activities 2 and 3. Worker 3 does Activities 4 and 5 . Worker 4 does Activity 6. a) What is the bottleneck of the process? Answer: isplanation