b.) The supply chain management process mapping effort took Group A a full two weeks, but finally their efforts had paid off. The entire process had been meticulously documented; every twist and turn handoff, loop, and diversion in the process was clearly drawn out in a color- coded masterpiece that was not only useful, but also a work of modern art rivalling anything Jackson Pollock had ever produced. "Well done," the MD exclaimed as he admired their work product. From the corner of the room came a timid voice, "It's a lovely process map sir, but I don't think we are done yet." A hush fell over the room as if yanked down by a marionette's puppeteer. "Explain yourself!" the MD bellowed. "The process map is a necessary starting point, but now we should study the flow chart to identify potential trouble spots and see how we might actually improve the process. I recently received some training that listed four guidelines for improving a process based on examining a process map." "It sounds like you're not done yet. Help the above team finish the job by discussing the four guidelines for improving a process - what should they look for on their process map and how should those elements be addressed. (15 marks)