Based on the Amber case study offered on pages 96-97 of Weinbach and Taylor's (2015) article, it is clear that communication failures and power conflicts inside the organization had a substantial influence on client service and employee morale. In retrospect, promoting an environment of open communication and collaboration among team members would have been a top focus to avoid misunderstandings and confrontations. Empathy, communication skills, flexibility, and integrity are qualities that effective leaders possess and use to navigate complicated organizational dynamics and inspire others to achieve common goals. While certain leadership characteristics may be innate, leadership is mostly cultivated via experience, mentorship, and ongoing learning. Leaders, as opposed to managers who focus on tasks and processes, inspire and encourage their teams to work toward a common goal by harnessing their skills and enabling people to make important contributions. To effectively lead human services businesses, executives must possess a combination of interpersonal skills, strategic thinking, cultural competency, and understanding of relevant laws and regulations. Empowered leaders are humble, courageous, and dedicated to helping both their teams and the community. They identify and capitalize on their own abilities while actively developing the skills of their supervisees, creating an environment of creativity and