Based on the example case given below, what improvements can be made in information and knowledge management decision support systems to improve your relationship with your customers or stakeholders. Please provide the key features of improvement. Scenario Yes! Boss CRM system, you can get details about their customers, their profiles, and their activities and transactions with your organisation and even an analysis of their behavioural or purchasing patterns. This knowledge can help you understand how you can improve your relationship and the management of your customers. While functional systems can be a good source of knowledge for the organisation, there are core knowledge management systems that are used for employee learning and development initiatives. An example screenshot of such a system (Thought Industries' LMS tool) is shown below