Question: Based on the expectations disconfirmation model, customer satisfaction is best described as: The highest combined total of assurance, empathy, reliability, responsiveness, and tangibility Getting the

Based on the expectations disconfirmation model, customer satisfaction is best described as: The highest combined total of assurance, empathy, reliability, responsiveness, and tangibility Getting the "most for their money" The total benefits relative to the total costs O Perceived service performance relative to expected service performance

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