Based on these reviews of kakiyuki cafe, please apply servuction system (physical environment, the customer, and the service provider) to explain how well the service delivery is. 

 

1. not enough staff (tables not readily cleaned when i sit) i have to call the staff to ask her to clean my table 

2. unique way of serving which is by putting the food on some kind of shelf that can be opened from both side so the customer have to take it by themself however there is no instruction about it nor it is mentioned in written form so i observe a lot of people keep waiting for the food to arrive then after long time they start to ask the staff at cashier about the food and turns out their food already ready for quite some time and its left on the shelf

3. unique looking door because it just looks like a wall that cannot be open but beside it there is a big window that looks like a door so people including me mistakes it and tries to open the window instead of the door. there is a writing saying "push" but it is too small and almost covered by the "hello we are open" sign so with a knob that looks like a wheel people can mistake it to twist it instead of push. 

4. the chair is not comfortable (no cushion, no backrest) the only place to rest your back is the wall

5. menu is displayed big enough on the wall beside the cashier

6. provide free drinks

7. tissue and utensils are self service 

8. the air conditioner only start to feel cool on 4pm onwards before that it feels hot 

9. have bright lighting because the roof canopy is transparent

10. Decor is bordering on bizarre, with a large presumably decorative centerpiece taking up the back area - an area that could have seated two more tables. Limited seats, and also nobody really cleans the tables and chairs apart from the self service customers

11. very hard to find parking 

12. self-service you queue at the counter pay and wait for your number to be shown and self-collect through 2 holes like a shelf. Then when finish they ask you return the bowl wow. Expensive and you help them to work everything

13. some leftovers remained on the table.

14. Customers have to constantly move to check the orders. 

15. Toilet is dirty and smelly. Staff don't know what the product they sell and are not friendly.

16. there is a sign that said "collect" but the writing is too small and its made out of dark metal so you can only read it if you come close to it so many people didn't know that is the place to collect the desserts

17. it is so messy, there is a random baby chair and foldable ladder in a corridor beside the toilet and sink