Question: Based on your readings from chapter 8 about diversity, how is Amazon utilizing diversity customer service? While elements of diversity is evident in the video

Based on your readings from chapter 8 about diversity, how is Amazon utilizing diversity customer service? While elements of diversity is evident in the video is there any evidence that Amazon is using the platinum rule to eat in the customer experience There are some who that argue technology has made customer service more difficult. Do you agree or disagree with a statement

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