Based upon your reading of Read Chapter 8, Are You Capable? and Chapter 9, Opening the Doors to Conflict Resolution, please answer the following 20 questions and post your answers directly onto Canvas Submission. Your assignments format should be as follows, e.g., 1 T (or F); 2 T (or F), etc...; 6 a (or b, c, d); 7 a (or b, c, d); etc. Each correct T/F answer is 2 points, and Multiple-Choice 3 points. This Test Yourself assignment is due Saturday, at Midnight. (50pts)

1. When you desire to increase your willingness to resolve a particular conflict, it is advisable to complete a cost/benefit type analysis of the conflict: T/F?

2. A primary reason for negotiating is to beat your best alternative to a negotiated agreement (BATNA): T/F?

3. Going to court to resolve a conflict is not a desirable best alternative to a negotiated agreement (BATNA): T/F?

4. The great antecedent to change is certainty: T/F?

5. The level of responsibility an individual is willing to take for the circumstances in his or her life (including conflicts) is indicative of his or her overall ego maturity: T/F?

6. A supportive atmosphere fosters openness where actions and words are non-judgmental: T/F?

7. Hidden agendas create supportive atmospheres: T/F?

8. I-messages are honest statements that disclose to others how we genuinely feel: T/F?

9. The use of you-messages is indicative of low-level maturity: T/F?

10. You can learn to manage your emotions through rehearsal: T/F?

11. Resolving a conflict at work usually starts with:

a. The human resources department

b. The supervisor

c. Upper management

d. None of the above

12. If your self-score on the conflict capability questionnaire is 17 points or higher, you:

a. Are most likely capable of negotiating an effective resolution to your conflict

b. Need the services of a skilled negotiator

c. Avoid most conflicts if at all possible

d. Possess a high level of trust in professional mediators

13. When both partys scores are in the low range on the conflict capability questionnaire, the following outcome is likely:

a. A win-win resolution

b. The parties will engage in positional bargaining

c. Both parties will likely be calm, willing to talk, cooperate, compromise, and collaborate

d. All of the above

14. Upper management generally expects that conflicts be resolved

a. by the companys lawyers.

b. by a human resources manager.

c. at the lowest level in the management hierarchy.

d. by a professional mediator.

15. During conflict negotiations, you can expect an opportunist-level employee to

a. view any gain for the other side as a loss to herself whether it is or not.

b. seek win/win resolution.

c. avoid any unpleasantness.

d. be generally competent in resolving conflict.

16. The first step to resolving a conflict is to

a. confront the problem openly

b. identify problem ownership

c. use I-message to let others know you are upset

d. sell the other person on the idea that he or she si causing you a problem

17. Self-reflection leads to which of the following?

a. problem ownership

b. critical reasoning

c. supportive confrontation

d. open conversation

18. The window on behavior helps us identify:

a. Solutions to problems

b. Problem ownership

c. Major issues that create conflict

d. Roadblocks to effective conflict resolution

19. If you label a behavior as being unacceptable, who owns the problem?

a. No one

b. You

c. The other person whose behavior is unacceptable

d. Both you and the person whose behavior is unacceptable

20. One of the best ways to encourage another person to listen to you is to:

a. Listen to her first

b. Rehearse what you will say before confronting the other person about a problem

c. Change your attitude and forget about the problem

d. Communicate your feelings verbally and not behaviorally